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FAQs

PRODUCT

Who are Reason Y products suitable for?

Reason Y face masks were designed to address common skincare concerns for a variety of situations and personas. We list key ingredients, full ingredient lists, and directions for use on each of our product pages, but if you have any additional questions, please let us know at info@reasony.com.

Where are your products made?

Our products are specially made in South Korea.

How often do you get new products?

We are constantly updating and working on new products! Make sure to subscribe to our mailing list and follow us on social media at @ReasonYBeauty for exclusive updates. Any products that you would love to see in our store? Let us know at info@reasony.com!

Reason Y & Associates

Are you a make-up artist, industry professional, or influencer? E-mail us at info@reasony.com. We’d love to learn more and collaborate on exciting projects!

 

ORDERS

How can I check on my order?

You can view your order status on the order status page that appears after you complete checkout. This page is updated as soon as the product ships with the tracking number and further information.

Can I use more than one promotional code?

Only one promo code is permitted during checkout. However, if we advertise an offer on this site without a code, that discount will automatically be applied and can be used with a separate promo code.

Sales Tax

We will charge sales tax on orders that will be delivered to New York and New Jersey.

 

SHIPPING

Where does Reason Y ship?

Reason Y ships to all 50 states, but shipping may take longer to Alaska and Hawaii. Shipments to APO, FPO, and DPO addresses may take 3 weeks to arrive due to military handling time. We do not ship internationally yet, but we hope to do so soon!

When will my order ship?

We try to process all orders on the same day that they are placed, but it may take 1 to 2 business days. Orders placed after 1pm ET will be processed the next day. Once the order is shipped you will be notified and receive tracking information.

Tracking number not working?

Sometimes tracking numbers do not update immediately, so please allow 1-2 business days for it to begin updating. If the status is not updating after this period, or if it is not updating at all, please let us know at customerservice@reasony.com.

Need to change your shipping address?

If you need to change your shipping destination, please email customerservice@reasony.com as soon as you can! Because we try to process and ship orders as quickly as possible, it may be very difficult to change the shipping address if the order has already shipped. Even so, we will do everything we can to help fix this issue.

 

BILLING

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards as well as PayPal. Unfortunately, we cannot accept checks, money orders, or international credit cards.

When will my credit card be charged?

Your will be charged as soon as your order is accepted and processed.

What can I do if my payment is declined?

Please check to make sure that the billing address, card number, security code, and expiration date that you entered matches your card. Also please ensure that the card is not expired.

If all of this information is correct, your card issuer may have declined your payment. Unfortunately, they don’t tell us why when this happens, so you should call your issuer’s customer service line and check with them before trying to use your card again.

If none of the above resolves your issue, please don’t hesitate to contact us at customerservice@reasony.com

 

RETURNS & EXCHANGES

What’s your return policy?

ReasonY.com can only accept returns for items purchased through www.ReasonY.com. If you purchased our products from a retail partner or a store, please contact that retailer or store directly. For more details please see our Refund Policy page.